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Terms &
Conditions
Welcome to Zen Travels (“we,” “our,” or “us”). By accessing our website, zentravels.com, and using our services, you agree to the following Terms and Conditions.
Please read them carefully as they govern your use of our platform and services.
Effective Date: November 27, 2024 - Last Updated: November 26, 2024
1. Acceptance of Terms
By accessing our website or booking services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
If you do not agree to these terms, you must discontinue use of the website immediately.
2. Use of the Website
You must be at least 18 years of age to use our services or provide personal information through our website.
You agree to provide accurate and complete information when booking or creating an account.
You are solely responsible for maintaining the confidentiality of your account and any activities conducted under it.
3. Booking and Payment
3.1 Booking Process
To book a service, you must provide accurate travel details, names, dates, and contact information.
Passport and visa information is required for international travel bookings.
3.2 Payments
Full payment or a deposit is required at the time of booking, depending on the service.
Payments are securely processed through advanced SSL encryption to ensure your data's protection.
3.3 Confirmation
Once your booking is confirmed, we will send a confirmation email detailing your itinerary and payment status.
It is your responsibility to verify the accuracy of the information in the confirmation.
4. Cancellations and Refunds
4.1 Cancellation Policies
Cancellations must be requested in writing via email or through your account on our website.
Cancellation fees may apply depending on the service provider (airline, hotel, etc.).
4.2 Refunds
Refunds are subject to the policies of the airlines, hotels, or other service providers.
Administrative fees may be deducted from the refund amount.
5. Travel Documentation
It is your responsibility to ensure the validity of your passport, visas, and other required travel documents.
Zen Travels is not liable for any denied boarding or entry due to improper documentation.
6. Pricing and Availability
All prices are subject to availability and can change without prior notice.
We reserve the right to correct pricing errors and inform you before proceeding with your booking.
7. Limitation of Liability
Zen Travels acts as an intermediary between you and third-party service providers (e.g., airlines, hotels).
We are not liable for delays, cancellations, or issues caused by these providers.
Our liability is limited to the fees paid to us directly for the affected booking.
8. Modifications to Services or Itineraries
Zen Travels reserves the right to modify or cancel itineraries due to unforeseen circumstances, including weather, strikes, or government actions.
We will make reasonable efforts to provide comparable alternatives.
9. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes.
- Engage in unauthorized access, hacking, or data scraping.
- Interfere with the website’s operation or security.
- Violations of this section may result in termination of access to our services and potential legal action.
10. Intellectual Property
All content on ZenTravels.com, including text, images, logos, and software, is the property of Zen Travels and is protected by intellectual property laws.
You may not reproduce, distribute, or use content from our website without prior written consent.
11. Third-Party Links
Our website may contain links to third-party websites.
Zen Travels is not responsible for the content, accuracy, or practices of external sites.
12. Dispute Resolution
Any disputes arising out of or related to these Terms and Conditions shall be resolved through negotiation.
If resolution cannot be achieved, disputes will be settled under the laws of [Insert Applicable Jurisdiction].
13. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time.
Changes will be posted on this page with the “Effective Date.” Continued use of the website constitutes acceptance of the updated terms.
14. Contact Information
For questions or concerns about these Terms and Conditions, please contact us at:
202-552-1508
Last Updated: November 26, 2024
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