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Privacy PolicY
FOr ZEN Travels
Zen Travels ("we," "our," or "us") values your privacy and is committed to protecting your personal information.
This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data.
Effective Date: November 27, 2024 - Last Updated: November 26, 2024
1. Information We Collect
1.1 Before Booking
When you inquire about our services, we collect the following information:
- Names: Your full name(s) to prepare quotes and itinerary options.
- Travel Details: Airport names, travel dates, and destinations to create personalized travel plans.
- Contact Information: Your email and phone number to correspond with you and send updates.
1.2 To Confirm a Ticket
When you proceed with booking, we collect additional details:
- Payment Information: Your credit card details to process payments securely.
- Booking Data: Names, travel dates, and destinations, shared with airlines, hotels, and - - Global Distribution Systems (GDS) to issue your tickets in real time.
1.3 Online Bookings at zentravels.com
For online bookings made directly through our website, we collect the following information:
- Voluntarily Provided Data: Names, travel dates, cities, email addresses, and phone numbers.
- Payment Information: Credit card details for payment processing.
- Required Travel Documents: Passport and visa information needed for international travel.
When you provide this information, it is entered voluntarily by you. We take steps to reconfirm all booking details with you before processing your reservation.
Note that passport and visa information is mandatory for travel and is used only for the purpose of completing your travel arrangements.
2. How We Use Your Information
We use your information to:
- Facilitate travel planning and booking.
- Communicate updates, confirmations, and important travel information.
- Occasionally send travel advisories, promotional emails, and exclusive offers about our services.
- Respond to inquiries and provide customer support.
- Ensure secure and efficient transactions.
- Analyze usage patterns on our website to improve user experience and service offerings.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
3. Information Sharing
We share your information only as necessary for booking and service delivery:
- With Airlines and Hotels: To confirm and manage your reservations.
- With GDS Platforms: To process bookings and ticket issuance in real time.
- With Third-Party Vendor Partners: To provide essential services such as payment processing, fraud prevention, and customer support.
- Legal Compliance: When required by law or to protect against fraudulent activities.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and understand website usage.
Cookies help us track user preferences, improve website performance, and deliver relevant ads.
You can disable cookies in your browser settings, but this may affect site functionality.
5. Data Security
We employ advanced SSL (Secure Sockets Layer) technology to encrypt and secure all data processed on our platform, including personal and payment information.
We conduct regular security audits and updates to ensure data safety.
While we implement industry-standard safeguards, no online system can guarantee 100% security.
6. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Data may also be retained to comply with legal obligations, resolve disputes, and enforce agreements.
7. 10DLC Compliance
Zen Travels complies with 10DLC (10-Digit Long Code) regulations for messaging to ensure secure and trusted communication.
- Purpose of Messaging: SMS/text for booking confirmations, updates, and offers.
- Consent: By sharing your phone number, you agree to receive messages from us. To opt-out at any time, simply reply with "STOP."
- Message Frequency: Depends on the nature of your service interactions.
8. Your Rights
Access, update, or delete your personal data.
Opt-out of promotional emails and SMS:
- Promotional emails include an "unsubscribe" link, allowing you to stop receiving marketing information at any time.
- SMS opt-out can be done by replying "STOP."
Contact us to exercise your rights at:
Email: [email protected]
Phone: 202-552-1508
9. Third-Party Links
Our website may include links to third-party websites or services.
We are not responsible for the privacy practices of these external websites.
Please review the privacy policies of third-party sites before providing any personal information.
10. Changes to This Policy
We reserve the right to modify.